Certificate Course for Debt Recovery Agents

Contents:

  • Basic of Banking
  • Credit Products (Retail)
  • Banker-Customer Relationship
  • Anti Money Laundering
  • Know Your Customer (KYC)
  • Credit Cards
  • Debt Recovery Agent – Regulatory Framework
  • Function of Debt Recovery Agents
  • Policy, Processes and Procedure of Debt Recovery
  • Skills and Strategies of Debt Recovery
  • Rights and Duties of Debt Recovery Agents
  • Assets Classification Norms
  • International Best Practices on Debt Recovery
  • Communication Skills
  • Listening Skills
  • Negotiation Skills
  • Persuasive Skills
  • Language Polishing
  • Body Language
  • Time Management
  • Stress Management
  • Presentation Skills
  • Business Management
  • Role Plays
  • Group Exercises
  • Mock Tests
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  • Speak to our course co-ordinator for more details
    Mr. Deepak Pawase
    deepak.pawase@mitconeschool.com
    9822034739
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